Terms and Conditions of Sale
CreativeWith
1. Definitions and application
1.1 These general terms and conditions of sale (hereinafter the "General Terms and Conditions") govern all contractual relations between Creative With FZ-LLC, registered under license number 17006990, whose registered office is located at FDRK8353 Compass Building, Al Shohada Road, AL Hamra Industrial Zone- FZ, Ras Al Khaimah, United Arab Emirates (hereinafter "CreativeWith" or "We"), and any individual or legal entity accessing the services offered on the website www.creativewith.io and its subdomains (hereinafter "the Platform").
1.2 For the purposes of these General Terms and Conditions, the following terms have the following meanings: • "Client" refers to any individual, consumer, or professional, who purchases a service or registers for a service offered by CreativeWith, including but not limited to online courses, workshops, lectures, or subscriptions, hereinafter also referred to as "You"; • "Services" refers to all digital content and services offered by CreativeWith via the Platform or any other associated technical platform (such as Teachable), including training videos, online or in-person workshops, lectures, additional content, and community access; • "Contract" refers to any agreement entered into between CreativeWith and the Client regarding the purchase or use of the Services, formalized by an online validated order.
`1.3 The General Terms and Conditions apply to all orders placed by the Client and prevail over any other document or condition. By confirming an order on the Platform, the Client acknowledges having read, understood, and unreservedly accepted these General Terms and Conditions.
1.4 Any waiver of these terms must be expressly agreed upon in writing between CreativeWith and the Client. All other provisions of the General Terms and Conditions remain fully applicable in all cases.
1.5 CreativeWith reserves the right to modify its General Terms and Conditions at any time for future orders. The applicable General Terms and Conditions are those in effect on the day of the order.
1.6 The general terms and conditions of the Teachable Platform remain applicable.
2. Purchase Eligibility
2.1 To access CreativeWith services on the platform, you need to provide accurate and complete information, including your name, email, billing address, and payment details. You are responsible for keeping this info accurate and up to date.
2.2 Using the platform and purchasing services is restricted to individuals who can legally enter into contracts. If you are a consumer, you must be at least 18 years old. Any order placed by a minor must be done under the supervision of a parent or legal guardian.
2.3 You must use a valid payment method accepted by CreativeWith (such as credit card, debit card, Stripe, or PayPal). By confirming an order on the platform, you authorize CreativeWith and its payment processors to charge your payment method for the specified amount.
2.4 CreativeWith reserves the right to decline any order or suspend platform access in the event of payment failure, abusive or fraudulent use of the services, violation of these Terms of Sale, or failure to meet the eligibility requirements outlined here.
3. Our online range
3.1 The CreativeWith Platform offers digital Services for visual and artistic creation, including online courses, instructional videos, workshops, conferences, supplementary content (interviews, behind-the-scenes, demonstrations), and a private community space for users and creators to connect.
3.2 The online catalog is presented with the utmost care. CreativeWith provides detailed info on the Services offered, including descriptions, previews, or illustrative visuals. This information is provided within technical limits and may vary slightly from reality. Preview or illustrative content is for informational purposes only and does not bind CreativeWith to any liability.
3.3 Some Services or content may be accessible for free as part of promotional offers or marketing initiatives (e.g., launch periods, temporary discounts, free modules, special events). Other Services are only accessible after payment of a set price or via subscription.
3.4 Access to the Services is personal and non-transferable. The content provided on the Platform is strictly for the Client's private use. Any reproduction, distribution, sharing, or commercial use of the content outside this scope is strictly prohibited without prior written consent from CreativeWith.
3.5 CreativeWith reserves the right to modify, suspend, or discontinue any part of the online offering, notably for technical, organizational, or educational reasons, without giving rise to any compensation other than, where applicable, a pro-rata refund for unperformed Services.
4. Order acceptance
4.1 When a Client orders a Service through the Platform, they will receive a confirmation email summarizing their order details. This email is an acknowledgment of receipt but does not yet constitute final acceptance by CreativeWith.
4.2 Order acceptance and the contract between CreativeWith and the Client are finalized once CreativeWith confirms access to the ordered Service—whether by activating an account, providing digital content, or sending a registration confirmation for a workshop or conference.
4.3 Both parties agree that electronic communications (emails, online validation, user account creation) constitute a valid legal agreement between CreativeWith and the Client. A handwritten signature is not required to make the contract binding.
4.4 CreativeWith reserves the right to refuse any order or registration, notably in the event of payment failure, non-compliance with the eligibility terms in Article 2, fraudulent or abusive use of the Platform, or the exceptional unavailability of the ordered Service.
4.5 Access to certain Services (workshops, conferences, live events) may have participant limits. Registrations are processed and confirmed on a first-come, first-served basis, subject to availability.
5. Pricing
5.1 Prices for Services on the CreativeWith Platform are listed in euros and include VAT applicable at the time of order, unless stated otherwise. CreativeWith reserves the right to change prices at any time, but Services will always be billed to the Client based on the rates in effect when the order is confirmed.
5.2 The displayed price is the total amount to be paid by the Client, excluding any extra fees related to the chosen payment method (such as bank fees or charges applied by payment processors like Stripe or PayPal). These fees are the Client's responsibility.
5.3 CreativeWith may occasionally offer promo prices, special deals, free modules, or temporary discounts (such as during launches, sales, or events like Black Friday). Unless stated otherwise, these offers are only valid for the announced period and cannot be combined with other discounts.
5.4 In the event of an obvious pricing error for a Service, CreativeWith reserves the right to correct it even after order confirmation. If this happens, the Client will be notified immediately and can cancel the order free of charge if they do not agree to the corrected price.
6. Payment
6.1 Payment for the Services offered on the CreativeWith Platform is made online at the time of ordering, through the secure payment providers indicated during the checkout process (such as Stripe and PayPal).
6.2 By confirming an order, the Client guarantees that they have the necessary authorizations to use the chosen payment method and confirms that the payment information provided is valid and correct.
6.3 Access to the ordered Service (course, module, workshop, conference, or other digital content) is only granted once CreativeWith has successfully received the payment.
6.4 All payments are made in euros. If the Client’s card or payment account is not denominated in euros, any currency conversion fees will be borne by the Client.
6.5 If the payment authorization is declined by the card issuer or payment provider, the order is automatically canceled and access to the Service will not be granted.
6.6 CreativeWith does everything possible to ensure secure online transactions. However, CreativeWith cannot be held liable for any fraudulent use of the Client’s payment methods by a third party, unless proven misconduct can be attributed to CreativeWith.
7. Access to Services
7.1 The Services offered by CreativeWith consist solely of digital content and online services (courses, modules, workshops, conferences, private community). Once payment is confirmed, the Client receives personal access to the ordered Services via the Platform.
7.2 Access is granted as a personal, non-exclusive, and non-transferable license, allowing the Client to view and use the content strictly for their private use. Any reproduction, distribution, sharing, or commercial use of the content, outside of what is expressly authorized by CreativeWith, is strictly prohibited.
7.3 When ordering an online workshop or conference, the Client will receive the practical information needed to join by email. For in-person events, the specific details (location, date, times) will be specified at the time of order.
7.4 CreativeWith does everything possible to ensure continuous and secure access to the Services. However, temporary interruptions may occur for technical maintenance, updates, or circumstances beyond CreativeWith's control. These interruptions do not entitle the Client to any compensation.
7.5 The Client is responsible for having the computer equipment, internet connection, and software compatible with the Platform in order to access the Services. CreativeWith cannot be held responsible for any inability to access due to a failure in the Client's equipment or connection.
7.6 CreativeWith may suspend or close the Client's account in the event of a breach of these General Terms and Conditions of Sale, fraudulent or abusive use of the Services, or for security reasons.
8. Right of withdrawal
8.1 Under the Code of Economic Law, consumer Clients (non-professional clients) have fourteen (14) calendar days from the contract date to use their right of withdrawal, without needing to justify their decision or pay any extra costs beyond those set by law.
8.2 However, the Client acknowledges and agrees that they lose this right of withdrawal as soon as the digital Service begins—meaning, as soon as access to the Platform content is provided. By confirming the order, the Client waives their right of withdrawal for any digital content that is instantly accessible after payment.
8.3 If you purchase an in-person workshop or conference, the right of withdrawal applies up to fourteen (14) days before the event date. After this deadline, no refunds will be possible unless the event is cancelled by CreativeWith.
8.4 To use your right of withdrawal when it still applies, you must notify CreativeWith in writing, either by registered mail or email. CreativeWith will confirm receipt of your request and refund the amount paid within fourteen (14) days of notification, using the same payment method used for the order, unless otherwise agreed.
9. Intellectual Property
9.1 All content available on the CreativeWith Platform, whether provided by CreativeWith or its partner creators (videos, courses, workshops, conferences, texts, images, sounds, educational resources, etc.), is protected by copyright and, more broadly, by all applicable intellectual property rights.
9.2 Purchasing a Service gives the Client a personal, limited, non-exclusive, and non-transferable right of access, allowing them to use the content solely for private, strictly non-commercial use.
9.3 Any reproduction, distribution, public communication, sharing, modification, or use of the content, in whole or in part, outside the scope of these General Terms and Conditions of Sale, is strictly prohibited without the prior written permission of CreativeWith.
9.4 Specifically, the Client must not capture, record, distribute, or share with third parties, by any means whatsoever, the content broadcast on the Platform or during workshops and conferences, whether online or in person.
9.5 Failure to comply with these terms is a breach of intellectual property rights and may lead to the immediate suspension of the Client's access, without refund, as well as civil and criminal legal action.
10. Relationship between the parties
10.1 Using the Platform and Services does not create any partnership, joint venture, employment relationship, or agency between you and CreativeWith.
10.2 You are not considered a representative, agent, or employee of CreativeWith. You cannot commit CreativeWith to third parties or act on its behalf.
10.3 Our contractual relationship is strictly limited to CreativeWith providing the Services you purchase through the Platform, under the terms of these General Terms and Conditions of Sale.
11. Force Majeure and Unforeseen Circumstances
11.1 CreativeWith cannot be held responsible for any failure or delay in performing its obligations if this failure results from a force majeure event under Belgian law—meaning any unpredictable, unavoidable, and external event beyond CreativeWith's control that makes fulfilling its obligations impossible or excessively difficult.
11.2 In the event of force majeure, CreativeWith’s obligations are suspended for the duration of the event. CreativeWith will inform the Client of the situation as soon as possible and, if feasible, provide an estimated duration for the suspension.
11.3 If the force majeure event lasts longer than thirty (30) calendar days, either Party may terminate the contract via written notice, without any compensation.
11.4 If unpredictable circumstances occur after the contract is signed that make its execution excessively costly for one of the Parties, without making it impossible, the affected Party can request to renegotiate the contract. Both Parties agree to work in good faith to find a balanced agreement. If no agreement is reached within thirty (30) days, either Party may take the matter to court to request an adjustment or termination of the contract.
12. Personal data processing
12.1 CreativeWith collects and processes Clients' personal data for the use of the Platform and the provision of Services, in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the Belgian law of 30 July 2018.
12.2 Full details of data processing, including the purposes, Client rights, and the use of cookies, are described in the Privacy Policy and Cookie Policy available on the Platform.
12.3 By accepting these General Terms and Conditions of Sale, the Client acknowledges having read these documents and agrees to their content.
13. Cancellation of classes, lectures, and workshops
13.1 If you cancel an in-person workshop or conference, you must notify CreativeWith in writing. If you cancel more than fourteen (14) days before the scheduled date, you will get a full refund. After this deadline, no refunds will be given unless expressly agreed otherwise by CreativeWith.
13.2 For online workshops or conferences, no cancellations or refunds are possible once the login details have been sent to you.
13.3 CreativeWith reserves the right to cancel or postpone any course, workshop, or conference (online or in-person), particularly in the event of speaker unavailability, low signup numbers, or force majeure. If this happens, we will let you know as soon as possible, and you can choose between a full refund or transferring to another session.
13.4 CreativeWith is not responsible for any extra costs you may incur (such as travel, accommodation, or gear) if an event is canceled or postponed.
14. Liability
14.1 CreativeWith does its best to ensure constant access and quality for the Services on the Platform. However, CreativeWith does not guarantee that the Platform will be free from interruptions, errors, or technical glitches, or that the Services will meet the Client's specific expectations.
14.2 CreativeWith cannot be held liable for indirect, incidental, or consequential damages suffered by the Client, such as loss of data, lost opportunities, lost revenue, or damage to reputation. In any case, CreativeWith's liability is limited to the actual amount paid by the Client for the Service in question.
14.3 The Client is solely responsible for how they use the content available on the Platform. It is up to them to make sure that applying the advice, training, or information received through the Services fits their own situation. CreativeWith cannot be held liable for how the Client uses this content or for any consequences that may follow.
14.4 CreativeWith cannot be held liable for any damage or inability to access the Services due to unsuitable equipment, incorrect hardware setup, or a poor internet connection on the Client's end.
14.5 The Client agrees to indemnify and hold CreativeWith harmless from any third-party claim related to the Client's breach of these General Terms and Conditions, especially regarding intellectual property infringement, failure to follow Platform rules, or fraudulent account use.
15. Governing Law and Jurisdiction
15.1 These General Terms and Conditions of Sale are governed by Belgian law.
15.2 In the event of any dispute regarding the interpretation, validity, or performance of these General Terms and Conditions of Sale, the Parties will try to reach an amicable solution.
15.3 If no amicable agreement is reached within thirty (30) days, the dispute will be submitted to the exclusive jurisdiction of the French-speaking courts of the judicial district of Brussels.
15.4 You can also use the European Online Dispute Resolution platform, available at: https://ec.europa.eu/consumers/odr.